Problem
For complex products, customers struggle to imagine the final result, leading to long sales cycles and many pre-purchase doubts.
Allow your customers to customize and visualize your products directly online.
At a glance
3D Web Product Configurator is custom software for E-commerce, Retail & Commerce and Manufacturing companies. Allow your customers to customize and visualize your products directly online. It centralizes data, reduces manual work, and creates an operational flow shaped around how the team actually works.
For complex products, customers struggle to imagine the final result, leading to long sales cycles and many pre-purchase doubts.
We develop high-performance interactive 3D configurators that work on any browser, integrated with your e-commerce.
30% increase in conversion rate
The structure starts from the operational problem: For complex products, customers struggle to imagine the final result, leading to long sales cycles and many pre-purchase doubts.
Records, history, documents, and operational statuses are collected in one environment with role-based permissions.
We activate reminders, alerts, assignments, and automated steps to reduce delays, forgotten tasks, and repetitive work.
A solution like this can usually connect with Catalog/PIM, E-commerce and CAD/3D assets. The real connections are defined around the tools already in use.
This outcome is translated into measurable modules, rules, and operational interfaces.
This outcome is translated into measurable modules, rules, and operational interfaces.
Allow your customers to customize and visualize your products directly online. In practice, it helps solve this scenario: For complex products, customers struggle to imagine the final result, leading to long sales cycles and many pre-purchase doubts.
It is useful when the process has specific rules, distributed data, multiple roles, or connections that standard software does not cover well.
The base can include workflow shaped around the real process, centralized and searchable data, automations and notifications and typical integrations, plus specific modules defined during process analysis.
Typical integrations include Catalog/PIM, E-commerce, CAD/3D assets and CRM and quotes. During analysis we define which connections to use around the existing tools and operating process.
The path starts with "Audit catalog and product rules" (2-3 weeks to map catalog and product rules, involved data, and operational constraints.) and continues with "MVP the base product configurator" (8-12 weeks to release the base product configurator with pilot users and real data.).
It starts with an analysis call, workflow mapping, priorities and core modules, followed by a technical plan with timeline and budget.
In-depth guide
A custom furniture store receives an average of 8-12 quote requests per day for products with hundreds of possible variants. Each request requires 30-45 minutes of processing from a salesperson. A Salesforce study indicates that customers exposed to visual configurators complete purchases 30-40% more often than those interacting only with text descriptions and static photos. A custom 3D configurator transforms your sales process: the customer configures, sees the result in real time, and receives a quote instantly — without involving your team.
Custom furniture and accessories manufacturers — Those producing kitchens, wardrobes, sofas, doors, and windows with customizable options. Those with a catalog of hundreds of material, color, and dimension combinations impossible to show with static photos.
Window, cladding, and interior design companies — Those selling products where the customer must choose between dozens of color variants, surface finishes, and dimensional configurations.
Machinery and configurable equipment manufacturers — Those selling machines or systems with different options and technical configurations. Those wanting to reduce the sales cycle by letting prospects configure independently before contacting a salesperson.
Customizable product e-commerce — Those selling personalized clothing, accessories, gifts, custom-printed products. Those with a high return rate caused by discrepancy between the product image on the site and the product received.
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Every quote request for a configurable product requires a salesperson or technician's involvement. This creates a bottleneck that limits customer acquisition capacity and extends the sales cycle. A configurator with integrated quoting eliminates this: the customer gets the price in real time, without waiting.
For products with many variants, static catalog photos aren't enough. The customer needs to imagine how the burgundy sofa with brass legs would look in their living room — and often can't. The result is indecision, requests for additional samples, showroom visits, weeks-long sales cycle extension.
When the product arrives and doesn't match visual expectations, dissatisfaction and, in the worst cases, returns follow. A configurator showing accurate materials, colors, and real proportions drastically reduces this gap.
A kitchen with 20 colors, 5 handles, 3 countertop types, and 4 dimensions has 1,200 possible combinations. Photographing them all is impossible. Keeping them updated when finishes change is a nightmare. A parametric 3D model updates in minutes for all of them.
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Web-optimized 3D models (WebGL/Three.js) running directly in the browser without plugins or apps. The customer rotates the product 360°, changes materials, and sees the result in less than a second. Compatible with all modern browsers, desktop and mobile.
Not all combinations are possible: certain colors aren't available on certain materials, certain options require other options. The configurator knows all compatibility rules and guides customers toward valid configurations, preventing selection of non-producible combinations.
Every configurator choice updates the price in real time. The price list is integrated directly into the configurator logic. At the end of the configuration, the customer can generate a digitally signed PDF quote or proceed directly to purchase.
A backoffice panel to update the catalog without technical skills: add a new color, modify a price, deactivate a variant. Changes propagate instantly to the configurator. No dependency on the vendor for every small update.
Saved customer configurations arrive automatically in the CRM as qualified leads with all configuration details. For e-commerce, the configuration is added directly to the cart with all specifications needed for production.
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SaaS configurator solutions like Threekit, Zakeke, or Cylindo offer configurable features but have structural limitations: monthly fees typically between €500 and €5,000/month, limited compatibility logic, restricted interface customization, and your 3D models and configurations stay on the vendor's platform.
A custom configurator built by Graffico is yours: unlimited compatibility logic specific to your catalog, interface identical to your brand, data on your servers. The initial investment is amortized in 12-18 months compared to equivalent SaaS fees.
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Timeline: A functional configurator with 5-10 products, including 3D models, takes 12-16 weeks. Larger catalogs or very complex compatibility logic require 18-24 weeks.
Budget: Projects start from approximately €18,000-25,000 for a basic configurator with few products. Complete solutions with extensive catalogs range from €35,000 to €80,000. No monthly fees: the configurator is yours.
Process: We start with visual prototyping of a single sample product. In 2-3 weeks you have a navigable prototype with a real product to validate the user experience before proceeding with the full catalog.
Next paths
A tailor-made system to manage the entire order cycle, from reception to delivery.
Monitor what People say about you online and anticipate trends with artificial intelligence.
Improve post-sales experience and increase repeat purchases without lifting a finger.
Discover how to modernize your digital presence and automate key processes to free up time and resources.